Supreme Care Services Limited

Updated 19 November 2024

Supreme Care Ltd is registered with the Care Quality Commission to provide personal care services. At the time of assessment, this agency supported 227 older people through home care and live in care. The last inspection rated the service as Good (published 10th December 2021). This inspection was triggered by concerns raised by people regarding some missed and late care visits and also to do with the delivery of care packages. An announced inspection took place on 4 December 2024, focusing on 7 quality statements under the key questions: Is the service safe? Is the service effective? Is the service responsive? and Is the service well-led? An inspector and an Expert by Experience (EXE) conducted the assessment, with the EXE remotely contacting people who use the service. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service. For the key questions not inspected, previous ratings were used to determine the overall rating. The inspection found no evidence of harm or significant risks to people. The overall rating for the service remains Good.

Updated 19 November 2024

We spoke with 7 people who received home care services and 10 relatives or family members of people. Feedback was also gathered from the registered manager and director, the quality compliance manager, the lead care coordinator and 5 care workers. People, their relatives, and external professionals were positive about the care provided by this agency. Comments included: “A lovely team, they are very reliable.” “My family member is well looked after by the staff, they get on really well with staff.” “The best thing for me is they [family member] is in safe hands, they get good personal care and yes I get a little break.” In the past people complained about late visits, missed calls and a lack of effective communication from the office about any changes in care provision, including about late calls. We found this had improved and visits were better managed and monitored now by dedicated staff.