Miramar Care Home

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• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

The key question or Responsive was rated Good at our last inspection and continues to be rated Good following this assessment. People were supported to access healthcare and the community when they wanted.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

There were effective systems in place to collect people's opinions and suggestions about the service. Regular meetings were held for both residents and relatives. They were kept up to date with any changes within the service. People and relatives were encouraged to make suggestions about menus and activities, which had been incorporated into the service.

Staff understood how some people could be discriminated against because of their needs and described to us how they ensured everyone had the same opportunities. Everyone was able to use all the facilities at the service if they wished to. Staff put the support in place to enable this dependant on people’s needs and wishes. Staff understood people’s cultural and spiritual needs and supported them to continue to follow these. This included regular church services and holy communion. People were able to choose the gender of the staff who supported them to ensure they felt comfortable and secure with the staff member assisting them. Staff described to us how they had identified a decline in a person’s wellbeing following a change of room. They had chatted to the person about any worries they had and had acted on these. The person was supported to view several other empty rooms and had chosen one they preferred. Staff told us this had had a significant impact on the person’s well being and they had returned to their usual happy and relaxed self.

One person told us that they continued to follow their chosen religion but were unhappy with the quality of the religious services available at the service. However, they recognised that the religious services available to people was the responsibility of the local church instead of the service. The person told us they did not feel discriminated against in any way and enjoyed chatting to staff about their different religious and spiritual beliefs. Another person told us, "They discussed what I wanted before I moved in. They asked me what was important to me and the care I would get. They have meetings with me to review and discuss the care I’m getting and when things change." People told us they attended regular meetings, "We have monthly meetings, and we discuss how to improve this place and anything we are not happy about. I know how to complain if I need to." One relative told us they had attended a few residents, relatives’ meetings and had also completed a recent survey. They said they had not made a suggestion as such but said they should continue to carry on with the variety of activities they provide. They said they were pleased as they had received a call to say (loved one) had been to church and that this was their first time in a while - they used to be a regular church goer.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.