The Willows Care Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment the rating has remained good: This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing

their health, care, wellbeing and communication needs with them. People needs were reviewed

with them and their relatives monthly as part of ‘resident of the day’. A relative told us, “On 29 of

every month someone telephones me with a complete update on all health issues.”

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them, the provider was working on more person-centred engagement opportunities for people that remained in the rooms. They did this in line with legislation and current evidence-based good practice and standards. For example, we saw some people required a modified diet. Staff were aware of this requirement and provided appropriate modification to meet their needs.

The provider worked well across teams and services to support people. They made sure people

only needed to tell their story once by sharing their assessment of needs when people moved

between different services. People told us they could access health services as required. A daily

meeting was held with heads of department internally to raise any concerns and to share

information. Where people required referral to other professionals this was carried out quickly.

The provider worked well across teams and services to support people. They made sure people

only needed to tell their story once by sharing their assessment of needs when people moved

between different services. People told us they could access health services as required. A daily

meeting was held with heads of department internally to raise any concerns and to share

information. Where people required referral to other professionals this was carried out quickly.

The provider routinely monitored people’s care and treatment to continuously improve it. They

ensured that outcomes were positive and consistent, and that they met both clinical

expectations and the expectations of people themselves. For example, we saw that people’s

health was routinely monitored in areas such as their weight and action taken to seek further

support when required.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. Staff understood who had capacity to consent and who they needed to make decisions for in a person’s best interests. People told us staff sought consent before delivering care.