- Homecare service
Care Outlook (Hillingdon)
Report from 6 January 2025 assessment
Contents
Ratings
Our view of the service
This service is a domiciliary care agency. It provides personal care to people living in their own homes. At the time of our assessment, 408 people were receiving support with personal care. The service provides support for both younger and older adults.
Date of assessment: 22 January 2025 – 18 February 2025
This was the first assessment of this service since it registered on 8 February 2022.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
Risks were identified in relation to a person’s health and wellbeing. Risk management plans were developed to provide care workers with guidance on how to manage these risks. Medicines were administered safely and as prescribed. The provider had a robust recruitment process and care workers completed an induction, a range of training as well as regular supervision and team meetings. People’s care needs were assessed before their care package started. Care workers felt supported by senior staff. The provider had an effective quality assurance system to monitor and identify improvements to the service.
People's experience of this service
People felt safe when they received support in their home from care workers. People and relatives confirmed they were involved in the development and review of care plans and risk assessments. People felt care workers treated them with kindness, dignity and respect. People liked the care workers who visited them and felt the registered manager was in regular communication with them about their care. Comments from people and relatives included, “[The agency is] always willing to listen to clients and staff. Has all the hallmarks I’d look for in a well run organisation”, “From my perceptive we have no problems and it is run just fine” and “It really does make a difference to my life.”