Caring Direct Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This service was previously registered at a different address. This is the first assessment for the service at this address. This key question has been rated requires improvement. This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.

This service scored 58 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider had not always checked people’s care and support was meeting their needs effectively. People’s care needs were assessed prior to them receiving support; however, this information was not always personalised and lacked detail about their health needs and support preferences. People’s care documentation had not always been reviewed to ensure it remained up to date and accurately reflected their current needs.

The provider did not always plan and deliver people’s care and support with them, including what was important and mattered to them. The provider had not always made sure people’s personalised preferences for how and when they received their support were documented and reviewed to ensure care was well coordinated and provided in line with their assessed needs and wishes. People were supported with their eating and drinking needs where relevant and their care plans contained information about their dietary preferences.

The provider worked with other healthcare services and teams to support people’s needs. They shared concerns and updates to promote prompt and appropriate support for people when they were moving between different health services.

Staff supported people to manage their health and were prompt to recognise and respond to changes in people’s needs. The provider had made appropriate health referrals when necessary and people’s care plans contained information about the health professionals involved in their care.

The provider did not always effectively monitor people’s care and support to continuously improve it. They had not identified or addressed the concerns people and those important to them raised about the timing and quality of their care. This meant people did not always receive good care outcomes which met their expectations.

The provider told people about their rights around consent and identified any concerns regarding people’s capacity to make specific decisions. However, where concerns were identified, it was not always clear what actions had been taken. For example, records did not always demonstrate how the person, those important to them or relevant health professionals had been involved in the capacity assessment process or what the outcome of the assessment was.