Collingswood House

During an assessment under our new approach

Date of assessment: 30 September to 21 October 2024. The Commission carried out this assessment to cover all the remaining quality statements, in order that all 5 key questions could be rated, and therefore an overall rating could be given to the service for the first time. We assessed 25 quality statements from all 5 key questions. This assessment showed areas of good practice, as well as areas that needed to improve. Our overall rating for the service is Requires Improvement. Collingswood House is a homecare agency, providing care and support to older people in their own homes. Most people were assessed as requiring personal care for physical needs, and some people had significant dementia care needs. The service has grown in the past few years, and was supporting 376 people, with 250 care staff. The service supported people across all areas of Plymouth. We visited the service’s office in the Ford Park area of central Plymouth on 2 and 16 October 2024. We found failures in 3 regulations in relation to consent, safeguarding and good governance. However, we also found that the service was caring, with staff providing individualised and supportive care to people. That most people’s individual needs were met, by staff who were trained and skilled to deliver the care people needed. The service had a good administrative base and management capacity. We have asked the provider for an action plan in response to the concerns found at this assessment.

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During an assessment under our new approach

Collingswood Care is a domiciliary care agency. It provides personal care to people living in their own homes in the community. It provides a service to older people within Plymouth. At the time of the inspection the agency supported people with physical disabilities, sensory impairments, mental health needs, and people living with dementia. We carried out an onsite and off-site assessment. At the time of the inspection the agency supported 355 people with personal care. Activity started on 11 January 2024 and ended on 17 January 2024. We looked at 15 quality statements.

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