PHC Huddersfield Branch

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. The information gathered during the assessment was used to develop personalised care plans. The provider used a range of assessment tools to identify where people might be at risk of poor nutrition, mobility and falls. A relative told us they had been involved in developing their family member’s care plans.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. Care plans detailed what support people required with all aspects of their care. Staff involved other professionals where this was necessary, such as health and social care professionals.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. People said staff provided care they wanted and needed. Staff worked as a team and with other services to meet people’s care needs. A staff member said, “There is good communication between the clients, management and staff.” When required, staff referred people to health professionals and followed any recommendations made. A staff member told us, “There is good communication between staff, doctors, nurses and family members of the clients.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. Care plans included information about supporting people’s health and wellbeing. A person told us staff were supporting them to be more active. They said, “They look after me. I can get out and about and get some exercise.”

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. The provider acted in a timely way when people’s needs changed. Care plans had been reviewed and updated regularly to ensure they reflected people’s needs. People and relatives told us the provider contacted them to check how things were going and whether any changes were needed. A person said, “They do a fantastic job. They check things are going okay.”

The provider told people about their rights regarding consent and respected these when delivering person-centred care and treatment. Care plans described how staff should support people to make choices and decisions. Staff confirmed they always asked for consent before providing care. A staff member told us, “We support people to be as independent as possible by getting them involved in decision making, seeking their consent in every task, support and treatment offered to them.”