Chadwick Lodge

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

The design, layout, and furnishings of the ward supported patients’ treatment, privacy and dignity. However, some wards were in need of refurbishment. Each patient had their own bedroom and could keep their personal belongings safe. There were quiet areas for privacy. The food was of good quality and patients could make hot drinks and snacks at any time. The service treated concerns and complaints seriously, investigated them and learned lessons from the results, and shared these with the whole team and wider service.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Patients confirmed they were encouraged to join in with regular community meetings and ward business meetings to decide activities for the day, make leave requests and raise any concerns. Patients told us they felt able to express themselves and staff had helped them understand their rights including their rights under the Mental Health Act. However, some patients told us they felt ignored by staff when staff were busy. No patients we spoke with had made a complaint but all confirmed they knew how to complain and how to contact an Independent Menta Health Advocate if they wanted.

The provider had an equality, diversity, and inclusion policy in place to guide staff on how to ensure people were treated with respect and dignity. Staff had completed mandatory equality and diversity training. At the time of the assessment, the provider compliance rate for equality and diversity training was 97%, this included bank and permanent staff.

Staff told us they practised a culture to prevent any incidents where people could be discriminated against and confirmed there was many opportunities provided for people to give feedback and raise concerns. Staff planned patients’ discharge and worked with care managers and coordinators to make sure this went well. Staff discussed patients discharge in collaboration with them during multi-disciplinary meetings.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.