The Care Quality Commission
  • Services in your home
  • Homecare service

Vestra Homecare Sunderland

Overall: Good read more about inspection ratings

Unit 4, North Hylton Office Park, North Hylton Road, Sunderland, SR5 3AD (0191) 548 6503

Provided and run by:
Vestra Homecare Limited

Important: This service was previously registered at a different address - see old profile

All Inspections

During an assessment under our new approach

Vestra Homecare Sunderland is a domiciliary care service registered to provide personal care to individuals living in their own homes. They primarily offer services to older people although also support people with more complex needs. The service is registered to support autistic people or people with a learning disability but is not registered as a specialist service. The service worked in line with ‘Right support, right care, right culture’ to make sure people were treated with respect, equality, dignity, choices, independence and had good access to local communities. CQC only inspects where people receive personal care. Personal care is help with tasks related to personal hygiene and eating. Where they do provide personal care, we also consider any wider social care provided during our assessment. Date of assessment: 8 January 2025 to 17 January 2025. We gathered information from people who used the service, relatives, the registered manager, care staff, the nominated individual and from health and social care professionals involved with the service. We looked at all 34 quality statements. At this assessment we found people received timely and effective support from staff who understood them well and worked consistently in line with the provider’s ethos of providing consistent, compassionate care. Staff were in turn extremely well supported to give high standards of person-centred care to people who used the service. They arrived on time, stayed for the duration of calls, knew what was expected of them and engaged with people to build rapport and trust. The service had well established electronic records systems in place. The registered manager had effective oversight of these and was well supported by an experienced office team who had a range of delegated responsibilities. The registered manager and nominated individual worked proactively with the team and external partners to continually look at ways of reviewing and improving the service.