The Care Quality Commission

Archived: BMI McIndoe Surgical Centre

6 Mount Ephraim, Tunbridge Wells, Kent, TN4 8AG (01342) 330300

Provided and run by:
McIndoe Surgical Centre Limited

All Inspections

3 December 2012

During a routine inspection

Most of treatments were carried out at the McIndoe centre at East Grinstead. Patients liked having the out patients centre at Tunbridge Wells. On the day of the inspection there was only one clinic and it was an orthodontic clinic. Many of the patients were school children from local schools. The parents felt that it was much less disruptive to be able to come to a local assessment centre.

Patients felt their privacy was respected. Parents chaperoned their children. At the end of the consultation both parents and children understood the options that were open to them. One patient said,' we understand that there were three options available. The consultant was completely honest we understand that the outcome will not necessarily be perfect'. Patients said that technical dental terms were explained without their having to ask.

Patients were pleased with the quality of care. Comments included, 'yes 10 out of 10' and 'the notes seemed very through'. They said they were thoroughly assessed being asked about medication, allergies and ailments.

Patients said the treatment room was clean.