During an assessment under our new approach
The home had a well maintained and tastefully decorated environment and grounds that were used by people, their friends and relatives. There was a positive culture and atmosphere at the home and visitors were welcomed with no restrictions. Staff were kind and caring and keen to promote people’s independence. People’s food and fluid needs were met but there was mixed feedback on the quality and variety of the food. Care plans were person centred and medicines administered safely. Risk assessments were in place and regularly reviewed but were not always detailed enough to provide sufficient guidance for staff.
Staff recruitment processes meant staff were suitable for their roles and supported people safely. Staff had a good understanding of safeguarding processes and respected people’s wishes. Where people were unable to make their own decisions, they were supported in-line with the principles of the Mental Capacity Act 2005.
Feedback from external professionals was positive. The management team were knowledgeable and understood the responsibilities of their roles. They had quality assurance systems in place to ensure oversight of the service.
Staffing numbers did not always ensure people’s physical and emotional needs were being fully met. Technical difficulties in relation to the call bell system were being investigated. Call bell’s not always being heard meant response times were sometimes longer than they should be and impacted on concerns about staffing levels. The provider was working towards improving both areas.