Louth Manor Care Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. Information about people’s life history and preferences was detailed and used to inform their care plans. One relative told us, “When my [family member] decided to come into Louth, we had a meeting with them, they went through everything with her, they were very good.”

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. They kept records of people’s health and acted quickly referring to the most suitable health professional when required. For example, where staff noted changes in people’s skin condition, appetite or mobility. One relative wrote in to express their thanks to the staff who stayed late in order to support them to talk a problem through with the doctor. They wrote about the, ‘kind, loving and diligent staff who helped make a transition to a new type of bed fun instead of scary.’

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

The registered manager ensured referrals were made in a timely manner to specialist health services where required. They implemented an information booklet called a ‘patient pack’ for each person so that should they need to attend other services, all relevant information about them and their health could be passed on to the relevant professionals to ensure a smooth transition. Professionals told us they had a good relationship with the staff and management team and had no concerns about the care provided.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. For example, working with people and their relatives to improve the quality and texture of food for people who required a specialised diet. The provider also tested theories of how the availability of finger foods could help to increase dietary intake for people living with Dementia who had lost weight. This was successful and now incorporated into the menus. Staff identified a risk in the footwear used by a person who had experienced increased falls. They worked with them to change this, which reduced how often they were falling.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. One example was analysing admissions from hospitals to identify measures for reducing unplanned hospital admissions for people in the future.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. Where people were unable to make their own decisions, the service organised a mental capacity assessment and followed best interests’ decision processes. This ensured input came from everyone involved in the person's care and meant any decisions made were in the person’s best interests. The staff made detailed records of how people were supported to understand the decision being considered and their responses.