- Homecare service
Care at Home Group Cheshire West and Wirral
Report from 6 September 2024 assessment
Contents
Ratings
Our view of the service
Date of assessment: 2 July to 15 August 2024. Care at Home Group Cheshire West ad Wirral provides personal care to people in their own homes. There were 72 people using the service and in receipt of personal care when we carried out the assessment. This assessment was prompted by information we held about this service. We looked at 24 quality statements and found the service was safe for people to use. The provider had made some improvements since our previous inspection. The provider was now working to ensure they had good governance and effective systems for monitoring people’s cares and had worked in partnership with the local authority. They had recruited a new management team and made other changes to the way the service was organised. There had been a focus on ensuring care calls took place as people expected, and staffing met their preferences. However, this needed going improvement. Managers were focused on the oversight and development of staff training and supervision. The rating had improved to good overall. For the key question and quality statements we did not assess, we used the ratings awarded at the last inspection to calculate the overall rating. The service had made improvements and are no longer in breach of regulations. Whilst we were preparing our report, the provider informed us the registered manager had left the service and a new manager had been appointed. We will continue to monitor information we receive about the service, which will help inform when we next assess them. During the assessment we identified an issue in relation to the provider's registration, which we are dealing with separately.
People's experience of this service
Overall, people told us they felt safe with the care provided. People's feedback was positive about the staff approach and they said they were treated with respect. However, aspects of feedback was mixed. Some people raised concerns about the punctuality of visits, with frequent staff changes and concerns that staff were not always sufficiently skilled. Other people were positive and said their care was provided as expected and their needs were well supported. People were positive about the approach of the registered manager and some said they had seen improvements where required.