Seaview

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

The key question of Caring was rated Good at our last inspection. Although we found areas of concern at this assessment, until we have assessed more quality statements in Caring the rating for this service remains the same. However, we found people were not receiving support following Right Support, Right Care, Right Culture guidance. People were not always supported to be as independent as possible, staff often completed daily tasks without involving people. People did not consistently have choices in their everyday life.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

One person told us they had a key to their bedroom but had lost it. They told us the key had not been replaced. Other people did not hold keys to their bedroom. People described to us how they got themselves washed and dressed with support from staff. They told us staff supported them, to wash their hair or wash their backs. One person told us how they enjoyed a bubble bath, washed and dried their own hair and styled it with support from staff. Another person told us they showered in their en-suite with little support from staff. A third person told us how they got dressed without support and used the toiletries they had chosen. People told us they brushed their teeth without support. Some people liked to store some of their personal items in the office. We observed one person return their toothbrush and prescribed toothpaste to the office and put it away. They then got out their electric razor and asked the registered manager for support to have a shave. The registered manager gave them the support they wanted. One person described to us how they enjoyed going out with staff. They told us they went out for walks, as well as going out for meals and drinks and going shopping. People who wanted did the weekly food shop with staff. People told us they were able to get up and go to bed when they wanted to. People planned the weekly menus together and each person chose an evening meal. One person told us their favourite was spaghetti bolognaise with garlic bread. Another person said, “We all have a choice. We have a weekly menu and we all have a choice day”.

Staff told us they respected people’s choices and tried to support them to be as independent as possible. Staff told us people enjoyed going for a drive and having a picnic. Some people were supported to attend a day centre. Staff told us people were supported to be independent. Staff told us people took pride in doing their washing independently, and that people were able to make drinks for themselves. However the registered manager had not considered how equipment could be utilised to support people’s needs. For example, the registered manager told us that they used to have a one touch kettle for people with visual impairments, but when this broke it was replaced with a standard kettle. They told us they would look into ordering an adapted kettle. Staff told us one person wanted to go on holiday, but there was no money to support this. Staff told us this was documented within the persons goals and aspirations but that no progress had been made to achieve this goal.

We observed staff completing tasks people could have done, such as meal preparation without the involvement of people. Involving people in all the daily chores may have supported people to feel more involved, independent and at home. Completing tasks with support may have increased peoples self worth and confidence. We observed people putting their dirty plates and cups in the sink after lunch. We asked a staff member why people did not put their own dishes in the dishwasher. They told us it was because people did not rinse their plates and cups as needed. Rather than supporting people to do this, staff had chosen an easier response and did the job for them. We observed people coming and going from their bedrooms when ever they wished.

People's support plans included information about how they liked to be supported with their personal care. There was guidance for staff about how to maintain people's independence with washing and dressing. One person's support plan had some guidance about how staff should support them to make a drink. People's capacity to make decisions had been recorded but people's capacity to make specific decisions in relation to their support had not always been receorded.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.