Heaton House Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment, the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

People were complimentary of the care provided and the staff who supported them. Staff were described as kind, obliging and attentive to people’s needs. People were offered choices and their independence promoted. Improvements had been made with activity provision, though work in this area was ongoing. The provider was still in the process of recruiting a designated activity coordinator, with existing staff completing this role in the interim.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People told us they were offered choices, including when to get up, what to wear and how they wanted to spend their time. On person stated, “There are no restrictions. I can do what I want when I want.” People were supported to maintain their independence, though we did note more could be done to involve people in daily living tasks around the home, such as help setting the dining table, to ensure such skills were retained. People and relatives reported further improvements with activities. A person told us, “We have a fitness instructor for seniors coming in who does armchair exercises with us every Thursday. I love these as they are quite difficult. There's also bingo and a school choir came in at Christmas. I also like the arts and crafts sessions here.” A relative stated, “I feel that staff endeavour to keep residents in touch with their family and friends. [Relative] likes arts and crafts; they are very creative. [Relative] loves Eric, the therapy dog, who comes on a Wednesday afternoon. More activities seem to be happening. This didn't used to be the case, and it has much improved the situation.”

The provider was still in the process of recruiting a designated activity coordinator. In the interim, the home’s administrator and care staff were responsible for activities. We noted a number of photographs of activity completion had been taken, some of which were added to the home’s newsletters, to demonstrate what people had been involved in. However, written records of activity completion and people’s involvement, were sporadic.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.