Our current view of the service
Updated
8 January 2025
Crowstone House is a residential care home. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. Crowstone House is a care home without nursing care. CQC regulates both the premises, and the care provided, and both were looked at during this inspection. Crowstone House provides accommodation for up to 54 older people including those living with dementia. The accommodation is set over 3 levels and is spacious with different areas for people to meet and large gardens with decking to access. There were a total of 49 people living at the service at the time of our inspection.
We carried out our on-site assessment on 18 March 2025, off site assessment activity started on 3 March 2025 and ended on 25 March 2025. The assessment was completed to follow up on the last assessment to see if improvements had been made. We found the service had made improvements and are no longer in breach of regulations. Staff now assessed and managed risks to people safely. The registered manager now had systems in place to monitor the service and provide good oversight to monitor and improve outcomes for people. This inspection was unannounced.
People's experience of the service
Updated
8 January 2025
People and their relatives were very complimentary of the care they received at Crowstone House. Relatives told us staff were very professional and communicated well with them. We heard positive comments about how caring staff had been. Some people could not directly tell us about their experience. We used a structured observational tool to assess whether people had received good care. This approach showed people were included and listened to and staff consistently interacted positively with them.
Care plans were person centred and contained the information staff needed to support people safely. There were appropriate levels of staff to support people. People were safeguarded from the risk of abuse. Staff had received appropriate training to support people. People received their medicines safely. There were systems in place to minimise the risk of infection and to learn lessons from accidents and incidents.
People were supported to follow their interests and participate in social activities. The registered manager responded to complaints received in a timely manner. People were supported to make plans for the end of their life.
The registered manager had governance systems in place to monitor the service and make continual improvements to promote positive outcomes for people.