Vicarage Lane Dental Clinic

Updated 9 January 2025

We carried out this announced on-site assessment on 19 February 2025.

We found the practice had met regulations.

Infection control procedures in place were effective.

The practice had effective systems to identify and manage risks.

Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.

Patients’ care and treatment was provided in line with current guidance.

Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required.

Vicarage Lane Dental Clinic is part of Colosseum, a dental group provider. The practice is in Haslemere, in Surrey, and provides NHS and private dental care and treatment for adults and children.

There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people were on site.

The practice had 4 treatment rooms. At the time of our assessment, there was a total of 13 staff, of which there were 5 dentists, 3 dental nurses, 2 dental hygienists, 2 receptionists and the practice manager. We gathered feedback from staff and spoke to a range of staff during our assessment, including 3 dentists, 1 dental nurse, 1 dental hygienist, 2 receptionists, the practice manager and compliance manager for the company.

Updated 9 January 2025

Two weeks before our on-site assessment, we asked the practice to encourage patients to share their views of the service with us. Whilst we did not receive any feedback, we saw the practice systems in place which continually sought patient feedback.

Patients commented positively about the standards of cleanliness and said staff were friendly, made you feel at ease and all staff were wonderful.

Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.

Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.

Patients told us that when they were prescribed medicines, sufficient information was given.

The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.