- Care home
Meadow View
Report from 16 July 2024 assessment
Contents
Ratings
Our view of the service
Date of assessment: 23 July 2024 to 25 July 2024. We found one breach of the legal regulations in relation to governance. Governance systems and audits were not effective in identifying or promptly addressing areas for improvement. Some improvements were still required to the way people’s safety was managed. This included in relation to the way people’s individual and environmental risks, work across staff teams and how elements of medicines were managed. However, we found people’s medicinal patches were now regularly rotated, to help to prevent people from experiencing poor skin health. People did not have to wait long if they wanted support from staff, and staff were safely recruited. People were supported to have choice and control and could give feedback on their care. There was continued effective joint working with other health and social care professionals and community groups. Health and social care professionals were positive about the joint working arrangements and gave us examples of good outcomes achieved by people as a result of the care provided at Meadow View. We have asked the provider for an action plan in response to the concerns found at this assessment.
People's experience of this service
People described a supportive and warm environment where they felt safe with staff and were confident if they asked for help staff would provide this. People gave us examples showing how staff had supported them so their physical and well-being needs were met. People spoke of acts of kindness from staff, which had reassured and supported them at key moments in their lives. Relatives were complimentary about communication from staff and felt involved in decisions about their family member’s care. Relatives highlighted how staff used their knowledge of their family member’s needs. Relatives gave us examples showing how staff had used this knowledge to secure additional help for their family members when they wanted this. While the people we spoke to expressed that they were generally happy with their care, our assessment found elements of care did not meet the expected standards.