Rivermead

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

People were encouraged to be independent and were supported to make choices where possible to ensure they had control over their care and support.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. A relative told us, “The staff are very good and do their best to help [family member] stay independent. For example, [family member] can dress themselves but need some verbal prompting.”

Staff supported people’s independence and respected their choices. One staff member told us, “We support people living with dementia and sometimes it’s not a case that they can’t do things for themselves but just because they have forgotten. We remind them and prompt them.” Staff supported people who were able to make decisions about their care, treatment, and wellbeing. One relative told us, “We are very happy with how the staff support [family member] to make decisions. They try lots of different ways such as using pictures or photos.”

We observed staff supporting people to maintain their independence in different ways according to their dementia and individual needs. For example, it was important to some people to have money in their pocket to pay for things such as their meals. The staff produced pretend money which was given to people to pay for things that were important to them. We observed 1 person paying for their lunch time meal which they did daily, and the staff produced a receipt for them. We saw that when the person paid for their meal it made them happy and reduced their anxiety about how they were going to pay. This also gave them a sense of independence being able to pay for their meal.

People had detailed care plans in place in relation to independent living skills and how staff could support them with these. We saw people could have access to an advocate who could support them to make decisions about their care and support. Advocates are independent of the service and support people to raise and communicate their wishes.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.