Bankfield House Care Home

Updated 7 October 2024

Date of Assessment: 15 October to 29 October 2024. Bankfield House is a residential home providing accommodation and personal care to 26 people aged 65 years and over with a variety of conditions at the time of our visits. Some people at the home were living with dementia. The home is registered to provide care for up to 30 people over 2 floors in one building. This assessment was prompted by concerns we received about the service. At this assessment we found the provider was in breach of 5 regulations. The provider failed to ensure they consistently provided safe care and treatment and needs to make improvements to their provision of person-centred care, medicines, individual risk management, health and safety, safeguarding, people’s nutrition and hydration and overall governance of the service. We found a number of significant concerns at this assessment and were not assured that the providers governance ensured people always received safe, effective, good quality care. We raised a safeguarding alert with the local authority over a previous incident we were made aware of during the site visit.

In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/or appeals have been concluded. For some of the breaches identified we have asked the provider for an action plan in response to the concerns found at this assessment.

Updated 7 October 2024

Where people were able to express their views, we received mixed feedback from people about their experiences of living at Bankfield House. Some people were positive about the care staff and felt they were safe living at the home; however, we also received several comments from people about having to wait too long for assistance when it was needed. People were generally happy with the quality of the food; however, people did not receive consistent, timely assistance to eat and drink and the mealtime experience for some people was poor. People were not always given choices around their care delivery and people told us there was not much going on at the home around activities. Whilst we received some positive feedback from people living at Bankfield House, our assessment found elements of care did not meet the expected standards of safety and person-centred care and people were not always treated as individuals.