Puttenhoe

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

People’s independence was fully encouraged and promoted ensuring they had choice and control over their care and support.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People were encouraged to be independent and do tasks for themselves which made them feel valued and useful. One person said, “I still can do a lot for myself. I just washed and showered, and the staff know when I need help and when I don’t.” We saw 1 person who enjoyed following their chosen hobbies were empowered to keep up their interests, which promoted their wellbeing and independence. We saw examples of the objects they had made on display around the service. People confirmed they were fully involved in their care and support to ensure they had full control over their care. One person said, “They do listen to what I am saying, and staff respect my wishes, they ask for every small thing.”

Staff told us how they offered choices to people and how they supported them to be independent. They told us this was an important part of their job roles, and they understood the importance of this and the positive impact it had on people’s wellbeing. One staff member said, “We support 1 person to go into town every day because that’s what they want to do. We put things in place to keep them safe.” Another staff member said, “It’s about supporting people to have a happy life and to stay as independent as possible.”

Staff understood the importance of ensuring people were able to make decisions about their care, treatment, and wellbeing. One staff member said, "We make sure everyone is able to make decisions and choices about their care. That may be with support from families or by using different ways to communicate. It’s important we give people the right to make their own choices."

Throughout our site visit we observed people being offered choices and people's independence being promoted. For example people were offered choices about their daily activities, their clothes and where they wanted to sit. We saw preparations to support 1 person to go out independently. Staff told and our observations confirmed that people were encouraged people to complete things for themselves. For example, we observed staff prompting 1 person to eat their meal independently.

People who were receiving reablement care had had detailed care plans in place in relation to rehabilitation needs and independent living skills and how staff could support them with these. Care plans contained information about the support people needed to make decisions. For example, they described the person’s communication needs and information could be presented in a format that met those needs. We saw people had access to an advocate who could support them to make decisions about their care and support. Advocates are independent of the service and support people to raise and communicate their wishes.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.