- Care home
Derwent Lodge Nursing Home
Report from 13 May 2024 assessment
Contents
Ratings
Our view of the service
A new management team were becoming established at Derwent Lodge. Systems were in place to protect people from the risk of abuse and harm. People's support needs were risk assessed and care plans provided staff with the information they needed to manage the identified risk. Processes were in place to ensure staff were safely recruited. Recruitment checks included Disclosure and Barring Service (DBS) checks, employment references and identity checks. Staff completed a thorough induction when they started their employment with the provider. Staff received training and their competencies assessed. Medicines were managed consistently and safely in line with national guidance. Staffing levels were appropriate however, we found parts of the day, around the morning, lunch time and the afternoon where staff visibility required reviewing and left people waiting for care and support. This was corroborated with what people were telling us. The management team responded to this and made amendments to staffing allocations to ensure cover was effective at mealtimes and in the afternoon in the lounge.
People's experience of this service
People were supported by staff who knew and understood their needs. People told us they had built good relationships with staff and staff were aware of their likes and dislikes. People had good links with family and staff supported people to maintain this. Staff respected people's individuality and diversity and were aware of people's personal preferences. People and relatives were involved in the development of care plans and reviews; however, one family member told us they were not involved, and another family member told us they would like to be more involved with reviews of care. One relative told us, “Mum is totally safe. Issues raised especially when she was more mobile have been dealt with quickly. Someone will always find any information I need.’’ Another family member said they felt confident that their relative was safe at Derwent Lodge and not had to raise any concerns.