Malmesbury Lawn Care Home

Updated 16 March 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 23 February 2022 and was announced. We gave the service one days’ notice of the inspection.

Updated 16 March 2022

About the service:

Malmesbury Lawn care home is registered to provide accommodation and personal care services for up to 35 older people and people who may be living with dementia. At the time of our inspection there were 22 people living at the home.

The home was due to be refurbished so the number of people living at the home had been reduced in preparation for the refurbishment.

The home had allocated, short stay beds and reablement beds on the first floor whilst preparations were made for the refurbishment and reducing the disruption that may be caused during works to be carried out.

People’s experience of using this service:

People received safe and effective care from staff who understood how to recognise and report issues of concern and potential abuse.

The home was an integral part of the local community and actively looked for ways to include people in the outside community, with various events taking place both inside and outside of the home.

Staff supported with people with kindness and respect and involved them in decisions about their care.

The home has been rated outstanding in Responsive, consistently showing outstanding community links that benefited people’s well-being and promoted their inclusion within the community.

Complaints and concerns were always taken seriously, responded to in a timely way and listened to.

Systems were in place to monitor the quality of the service provision and to make any necessary improvements when shortfalls were identified.

People benefitted from staff who had completed training and had the skills and knowledge to care for them.

Peoples care plans were comprehensive and contained information on how to care for them.

People benefitted from a registered manager who led by example. There was a relaxed atmosphere in the home. Staff were spoken to and respected by managers and other staff, they felt confident in their job role and to challenge each other if it effected the wellbeing of other people.

Rating at last inspection:

At our last inspection, we rated the service good (report published 27th July 2016)

At this inspection, we found the evidence continued to support the rating of good overall with evidence that demonstrated outstanding in Responsive.

Why we inspected:

This was a planned unannounced inspection based on the rating at the last inspection. The service remains rated good overall.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk