Hatton Grove

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. At our last inspection we rated this key question good. At this inspection the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care. People had good relationships with staff who treated them with kindness and respect. Staff understood how people communicated and made choices. People took part in a range of activities designed to meet their social and leisure needs and they spent time with others outside of their home. People were supported to be independent and learn new skills when they were able. The staff felt well supported and cared for. There were systems designed to support their well-being and development. We did not assess all the quality statements within this key question. We did not identify concerns relating to these areas which we judged as being met at our last inspection.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People were treated with kindness and respect. The staff were caring towards people and had good relationships with them. We observed staff being kind, gentle and patient with people. They spoke respectfully and used people’s preferred names and pronouns. Staff provided care and support in private and respected people’s privacy and dignity. However, we found some information about people was displayed where others could see this. We discussed this with the manager who told us they would remove this and remind staff not to leave information about people on display.

People were supported to make choices and be independent. People were supported to take part in a range of social and leisure activities which reflected their individual needs and choices. Relatives confirmed people spent time out of the home visiting places of interest to them and clubs. They met with other people living in the community and were supported to develop and maintain friendships and relationships. Some people did not use words to communicate. The staff found alternative ways to offer them choices and keep them informed. Staff knew people well and could understand their body language, facial expressions and signs they used. The staff encouraged people to do what they could for themselves and be independent when they were able. The provider supported people to make choices about what they ate, how they spent their time and to be involved in the running of the service. For example, 1 person was on the panel for interviewing and selecting new staff.

The staff told us they felt well supported and happy. They worked well with each other and the manager. There were good systems for communication and information sharing, as well as formal and informal support. The staff took part in regular supervision meetings and appraisals to discuss their work and wellbeing.