Updated 1 November 2024
Date of assessment 1 November to 5 December 2024. We looked at 7 quality statements covering safeguarding, involving people to manage risk, safe and effective staffing, medicines optimisation, assessing needs, consent to care and treatment, independence choice and control, equity in experience and outcomes and governance, management and sustainability. The service provided supported living for people living with a learning disability and autistic people. Right Support: The provider was meeting the requirements of the Mental Capacity Act (MCA). Best interest decisions were completed where people lacked capacity to consent. People’s wishes were considered as part of positive risk-taking assessments. People’s needs had been assessed and their wishes and preferences considered when developing care plans. People were supported to review their care and support to help ensure it met their needs. Right Care: Positive behavior support (PBS) plans identified proactive and reactive strategies for staff to use to help prevent people from becoming distressed and support them sensitively if they became agitated. People received their medicines appropriately from competent staff. New staff were recruited safely. Staff understood the importance of person-centred care and could describe how this applied to the people they cared for. Right Culture: Staff gave positive feedback and felt the service was safe. The provider had effective systems to log and investigate allegations of abuse, where required. Staff had a good understanding of safeguarding and were confident to raise concerns. They also said they felt listened to. The provider had effective governance systems which were successful in identifying and acting on issues. Audits and checks were carried out as expected and action plans developed to improve people’s care. Incidents, accidents and safeguarding concerns were analysed and used to learn lessons.