Coquet Trust

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

People’s needs had been assessed to help plan care which met their individual needs. People gave consent before receiving support.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People and relatives had opportunities to be involved in assessing needs and developing care plans. A relative said, "They speak regularly with family and keep us up to date."

Staff understood people’s needs well. One staff member commented, “Coquet Trust provides individualised care tailored to each person’s needs, ensuring dignity and respect.”

People’s needs were assessed and reviewed regularly to ensure the support provided was what people wanted and needed. People’s preferences were clearly documented and used to develop person-centred care plans.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

People were asked to give consent before receiving care. A person said, “They [staff] come in and ask what I want to do today. They always ask first.” A relative told us “[Family member] gets to choose. They get what they want from the staff.”

Staff confirmed they asked for consent before providing care and encouraged people to make their own choices and decisions.

Care plans described the support people needed to make choices and decisions. Where people lacked capacity to make decisions, the provider followed the MCA to ensure decisions were made in people’s best interests.