Blakewater Homecare Services Ltd

Updated 25 January 2025

Date of Assessment: 27 January 2025 to 19 February 2025. The service is a care at home service providing support to adults. At the time of our assessment the provider was supporting 8 people. The provider had a good learning culture and people could raise concerns. Managers investigated incidents thoroughly. People were protected and kept safe. Staff understood and managed risks. There were enough staff with the right skills, qualifications and experience. Managers made sure staff received training and regular appraisals to maintain high-quality care. Staff managed medicines well and involved people in planning any changes. People were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs. Staff worked with all agencies involved in people’s care for the best outcomes and smooth transitions when moving services. They monitored people’s health to support healthy living. People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. Managers worked with the local community to deliver the best possible care and were receptive to new ideas. There was a culture of continuous improvement with staff given time and resources to try new ideas.

Updated 25 January 2025

People and relatives were positive about the quality of their care. They felt safe and were fully involved in planning their care and understood their rights. People said they received high quality care from knowledgeable staff who treated them as individuals. Several people described how staff treated them kindly and made sure any personal care was done sensitively, preserving their privacy and dignity. One relative said, “They [staff] are really kind to [family member], just in the way they approach [family member]. They do [family member’s] personal care in the privacy of the bathroom and bedroom and they don’t bring them downstairs until they are fully dressed and had their hair done.” People and relatives told us they were very involved in their care and support. One relative said, “All [family member’s] needs were recorded at the outset, [family member] was involved in that. They [staff] have recently reviewed safety and have asked for more hours. They [staff] have also been really helpful with my respite care hours.” People were satisfied with the service and had never had to raise concerns. People felt able to complain and were confident action would be taken, and improvements would be made. People knew staff and leaders well. One person told us, “I can ring the office anytime and they do their best to help.”