Helping Hands Cramlington

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.    This is the first inspection for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.   

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff at the service always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. Relative’s comments included, “Everything staff touch they do very well, I can’t praise them enough”, “Staff work very well in a friendly and non- threatening manner”, and “Girls are nice and caring, [Name] is certainly happier.”

Staff treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

The service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and well-being. People’s care records provided guidance for staff detailing the support people needed and included information of what people could do themselves. A relative commented, “Staff do all the meal preparation, they always ask [Name] what they would like to eat.”

The service listened to and understood people’s needs, views and wishes. Staff respond to people’s needs in the moment and acted to minimise any discomfort, concern or distress. A relative commented, “I just know [Name] likes the staff. Staff know what [Name] wants.”

The provider cared about and promoted the well-being of their staff, and supported and enabled staff to always deliver person-centred care. Staff member’s comments included, “They care about staff well-being”, and “I find the managers are responsive to problems, they have been flexible around my hours when needed.”