During an assessment under our new approach
Optimal Care Plus is a domiciliary care agency registered to provide personal care to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our assessment Optimal Care Plus were providing support to 9 people.
This is the first assessment of this newly registered service. We reviewed 33 quality statements during this assessment covering safe, effective, caring, responsive and well-led.
The service had a manager registered with the Care Quality Commission. This means they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.