Mabikacare Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. People and their relatives told us staff treated them with kindness, compassion and dignity. The registered manager told us they completed observations of the support staff provided to people. They told us they were assured staff were treating people with kindness and compassion.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. Staff described the individual approach they took to meeting people’s needs, ensuring care was provided in ways that considered people’s preferences. This was reflected in the information recorded in people’s care plans.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People told us staff supported them to be as independent as possible. Care plans set out details of what people could do for themselves and how staff could encourage people to be independent.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. The registered manager told us they regularly checked care records and completed observations to make sure support was provided in a timely way.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. Staff told us they received the support they needed to do their job well. They said the registered manager was open and they were able to share any concerns they had. Staff said they were confident the registered manager would act on any concerns they had.