JL Care Services

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first inspection for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People were involved in the assessment of their needs and were routinely reviewed with them. One person told us, “They ask me to fill in a care plan every so often to check they are doing what I need them to.”

The service planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. The registered manager ensured all aspects of care were updated when appropriate and staff were made aware of updates to practices and policies. People’s hydration and nutrition needs were supported and monitored, where applicable.

The service worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. People were introduced to new staff members before they started providing support to them. A relative said, “[The registered manager] organises other staff to be introduced to [name of person], so [name of person] knows them – that’s important.” Staff told us people’s care plans contained all the information they needed to support people as they wished. A staff member told us, “The app on my phone tells me my rota, and I can see the care plans. One hundred percent there is enough information in them.”

The service supported people to manage their health and wellbeing to maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support. The service regularly reviewed people’s health needs and involved people when doing this. The service involved relatives and health professionals where appropriate to support people’s health and wellbeing. People were supported to attend health appointments.

The service routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. People were supported to achieve the outcomes they wished and what was important to them. Regular monitoring ensured the service was able, for example, to make suggestions to people’s support to ensure they were receiving the most appropriate care as their needs changed. For example, staff had identified that one person’s outlook improved with more outside activities. The service altered their package of care so they could support this person with these whilst the washing machine was on, as the person did not like the noise of this.

The service told people about their rights around consent and respected these when delivering person-centred care and treatment. People’s consent was sought throughout their care and support. People had signed consent for all aspects of their care and staff understood the importance of respecting people’s wishes each time care was delivered. Staff had received training about the Mental Capacity Act (MCA) and had a good understanding of ensuring people consented to their care. Staff were led by people when delivering their care.