- Homecare service
Hayes
Report from 26 February 2025 assessment
Contents
Ratings
Our view of the service
This service is a domiciliary care agency. It provides personal care and nursing care to people living in their own houses and flats. The provider was also registered to support people living in supported living settings. However, at the time of our assessment, this part of the service was not operating. At the time of our assessment, 3 people were receiving support with personal care in their own homes.
Date of assessment: 24 and 25 March 2025. We carried out a visit to the service on 25 March 2025. The service was registered with CQC on 6 October 2022, and this is the first assessment. We have rated the service good.
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. The provider was able to demonstrate they were meeting these principles.
People were able to make choices about their care and support. They were encouraged to try new things and be independent when they wanted. The provider promoted positive risk taking. The staff worked closely with other professionals to support people to access to different services. They also advocated for people to help make sure they received good quality care and experiences. Staff were trained to understand how to support people with a learning disability and how to provide complex care interventions. Some people did not use words to communicate. The staff found ways to help people make choices and to understand information. People’s care was well planned, and they were supported by skilled and kind staff. The provider had effective systems to monitor the service and to make sure people received person-centred care.
People's experience of this service
People using the service, their relatives and other stakeholders were happy with the service. They experienced good quality care which met their needs. They told us they felt safe, that they could make choices, and the agency was responsive to their needs. People had good relationships with staff who respected their individual needs. People’s human rights were protected and the staff worked in partnership with them and their representatives to give them good quality experiences.