Riseley House Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. One relative told us, “The staff are kind considerate and respectful,” while another said, “The staff are very caring, and they look out for my loved one.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. For example, a care plan for one person contained person centred de-escalation techniques to use with the person to help them overcome negative emotions. Another care plan for a person contained a story from their spouse which detailed religious preferences, life history and goals for the future.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. We observed people were able to make decisions about where they wanted to spend their time and what they wanted to eat. People were supported to develop or maintain their independence as much as possible. Care plans documented the ways people liked to maintain their independence, for example, one person preferred to brush their own teeth and comb their hair.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. For example, when one person showed signs of distress, a staff member immediately comforted and reassured them. Staff explained how they recognised signs that a person was unwell or deteriorating and took appropriate action to minimise any negative impact.

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care. A staff member told us, “The managers are very co-operative and supportive. They will always listen with any concerns I have.” An on-call process was in place, along with an employee of the month incentive.