Harley House Supported Living Ltd

Updated 16 October 2024

Date of Assessment: 23 October to 31 October 2024. The service is a supported living service providing support to people with a learning disability and autistic people, as well as those living with physical disabilities, sensory needs or acquired brain injuries. There were 6 supported living service premises at the time of our assessment, with 7 people supported with personal care. An assessment has been undertaken of a specialist service that is used by autistic people or people with a learning disability. We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. Right support: Model of care and setting maximised people’s choice, control and independence. People were involved in assessments of their needs. People were proactively supported to meet their own aims, ambitions and interests. Risks were assessed to help keep people safe. People were given information in an accessible way to support choice and decision-making. Right care: Care was person-centred and promoted people’s dignity, privacy and human rights. Staff protected people’s dignity and treated people kindly and with respect. Staff told us they were valued and supported in their roles, including through specialist training, supervisions and team meetings. This helped them meet people’s needs. Right culture: Ethos, values, attitudes and behaviours of leaders and care staff ensured people using services led confident, inclusive and empowered lives. Improvements were in process to systems for oversight and governance, as part of the continuous development of the service. There was a positive and open culture. Leaders worked well in partnership with other professionals to deliver good outcomes. Legal and regulatory requirements were met.

Updated 16 October 2024

People and those important to them were positive about the quality of care. We received feedback the service proactively supported people to be as independent as possible, and to meet their own aims and ambitions. Several people had their own vehicles which were used to support access to meaningful leisure activities. A person’s relative said, “[Person] goes the pub 3 times a week, likes going to the pier and plays air hockey while in [their] wheelchair. [Person] does whatever [they] want to do. [Person] doesn't want to go swimming or the cinema. If [person] wanted to go, [staff] would support them.” Staff were described as kind, respectful and well-trained. A person’s relative told us, “I am so pleased with the care [person] is receiving. It’s excellent, really good. [Person] is thriving.” People’s relatives told us they were confident the management team responded appropriately to any safeguarding matters, accidents or incidents, keeping them fully informed. We visited 1 person at their home with their agreement, and saw staff had a positive relationship with the person and followed the person’s care plan to promote their wellbeing. Staff knew people well and how to support them when they showed signs of distress. “A relative said, “[Staff] are brilliant with [person]. [Person] has a 1 to 1 staff member who keeps [them] calm by having things in place.”