- Homecare service
The Restored House Ltd
Report from 13 January 2025 assessment
Contents
Ratings
Our view of the service
The Restored House is a domiciliary care service which provides care and support to people who live in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our assessment, 2 people were being supported with personal care.
We assessed a total of 34 quality statements from the safe, effective, caring, responsive and well-led key questions. This was a first assessment of the service who registered with CQC on 14 November 2023.
The assessment of these 34 quality statements indicated areas of good practice. The overall rating is good.
We carried out this performance review and assessment under Section 46 of the Health and Social Care Act 2008 (the Act). We checked whether the provider was meeting the legal requirements of the regulations associated with the Act and looked at the quality of the service to provide a rating. Unlike our standard approach to assessment, we did not physically visit the office of the location. Instead of visiting the office location we used technology, such as electronic file sharing and video or phone calls to engage with people using the service, management and staff.
People were protected from the risk of harm and kept safe. Any safety incidents were investigated thoroughly.
The registered manager ensured staff received training and support to maintain high-quality care. People received support from staff who were familiar to them. Staff managed medicines safely and involved people in planning any changes.
The registered manager instilled and practiced a culture which was underpinned by delivering care of a high standard. This ethos was understood and practiced by staff.
Governance systems were effective at identifying any shortfalls in practice.
People's experience of this service
People received care and support which met their identified care needs and in line with their care plans. Care plans contained person-centred detail and information about people’s backgrounds and preferences for routines of care.
People and their relatives spoke positively about the care and support they received from The Restored House. One person told us, “Yes it’s a good service.” A relative commented, “I am happy with the care for Mum, staff know her needs well.”
There were opportunities for people to provide feedback and to make suggestions about how they wanted their care and support to be delivered. People’s choices were respected, and people were placed at the heart of their care and support.
People and their relatives told us they thought the service was well run and spoke positively about the registered manager. One person told us, “I would recommend this service.”