RCS Care Solutions LTD

Updated 13 November 2024

This assessment was carried out on 3 and 4 December 2024. At the time of the assessment RCS Care Solutions Limited was providing support to 3 people. The service specialised in the care of people with a learning disability and autistic people. We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. People and their representatives were involved in assessments and reviews of their needs. Care plans and assessments took account of people’s communication, personal and health needs. Care was based on latest evidence and good practice. Staff worked in partnership with people, their representatives and other professionals to encourage people to identify and achieve their goals. Staff worked with people’s representatives when people lacked the capacity to make specific decisions. This helped to make sure any decisions made were in their best interests. People were treated with kindness and compassion. Staff protected their privacy and dignity. People were treated as individuals and encouraged to maintain relationships with friends and family. Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. Staff understood their roles and responsibilities. Managers worked with people and other professionals to deliver the best possible care and were receptive to new ideas. There was a culture of continuous improvement with staff given time and resources to try new ideas.

Updated 13 November 2024

We met with 2 people who used the service and spoke with relatives of all 3 people. Feedback was overwhelmingly positive about the care and support people received. Comments included, “I can’t imagine anything better” and “It really has exceeded all our expectations.” People appeared very comfortable and relaxed with the staff who supported them. We saw kind and caring interactions when we visited people. One person told us, “Staff are nice to me.” Risks of abuse to people were minimised because staff knew how to recognise and report any concerns. People’s relatives told us they thought people were safe and well looked after. Relatives of people had confidence in the staff who supported their loved ones. They thought staff had the skills and experience needed to safely and effectively care for people and promote their wellbeing. One relative commented, “I have every confidence in the staff. They know what they are doing.” People were able to see family and friends at anytime and everyone felt fully involved in assessing needs, planning care and setting goals. Staff worked in partnerships with others to make sure people had a good quality of life. People were able to take part in activities of their choosing and there was adequate staff support to make sure people could follow their interests and hobbies. People were encouraged to maintain and develop skills to promote independence and wellbeing. People were able to set goals and staff supported them to achieve these. People were cared for by an agency where managers were open and approachable. Relatives felt able to raise any issues and were confident they would be listened to. A relative told us, “You can raise anything with the managers. They are easy conversations."