Kailash Manor Care Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

The service had an effective care planning and assessment system in place. People and their relatives were involved in the process. Feedback from everyone we spoke with was very positive about the home and referrals to health care professionals were made in a timely manner. People who lacked capacity to make decisions were supported by a team with a good understanding of the Mental Capacity Act 2005 and implemented the principles correctly. We observed people being asked for their consent before any support of care was provided.

This service scored 83 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People and relatives told us they were involved in the care planning process. Care plan reviews took place and relatives were invited to take part in them.

Staff and leaders told us they would assess people’s needs before moving into the home. This was important to establish if they could meet their needs.

People had been assessed for their care needs by the funding authority and then this assessment was shared with the provider. This assessment was used to set up an initial care plan outlining people’s care and support needs. Records reviewed showed these assessments were comprehensive and covered a number of areas. This meant people could be supported in a way which was important to them and met their care requirements.

People’s care plans were in good detail. This meant staff could support people in a way that was important to the person. All health conditions were recorded and the impact this may have on a person's health. Care plans contained guidance for staff to follow.

The registered manager told us they worked with health care professionals. This was to ensure people’s care needs were met. We saw evidence of this in people’s care notes. For example, where people were not eating or drinking sufficient amount, staff involved health professionals in their care to ensure people received the support they needed from specialists. Staff told us, they received training and guidance from their managers to carry out their roles effectively.

The registered manager told us that a number of people living in the home had input from a range of health care professionals. The home worked well with a multi-disciplinary team approach. This meant that people could be confident that their specific needs could be met.

Everyone we spoke with told us the staff team worked well together. The service worked with other health care professionals. For example, the GP visited the home on a regular basis. This meant people could access the medical teams in a timely manner.

The registered manager and staff team told us they regularly referred people to other professionals. Staff worked well together within the team.

We received very positive feedback from health care professionals such as a GP, physiotherapist and the local pharmacy. Feedback provided showed the home worked well with other partners.

The provider worked well with the local authority and other health care professionals. Evidence in care records showed people had been referred to other professionals without delay. This meant people’s care needs could be addressed swiftly.

People and relatives told us the food was nice and healthy options were available. One relative told us, “My relative has their dietary needs met. They get the food they like, and they have refreshments available for visitors.”

Staff and leaders told us they promoted a healthy lifestyle. People could choose what they wanted to eat and participate in a range of activities including daily exercise. There was a wellbeing lead for everyone, this helped to ensure people could have assistance to get out in the community for walks if they wanted to.

The provider had an effective system in place to monitor people’s health and wellbeing. Referrals to health care professionals were made in a timely manner. Care notes and care records documented any concerns or issues about a change in people’s health. Regular team meetings were held to discuss people's health and clinical needs. This meant people could receive timely medical interventions when necessary.

People told us they continued to live the life they wanted after they moved to the home. One person said, “It was the best decision of my life to move in here.” People told us they could request anything from staff, and they felt confident that staff would make everything possible to fulfil their requests. We observed how at ease people were when they approached staff to ask to take them out in the garden or asked for different meals and drinks.

The registered manager told us that outcomes were detailed in care plans. They stated that regular reviews took place and people/relatives were invited to these meetings.

The provider had a process in place to monitor outcomes for people. Regular meetings took place and focused on meeting people’s needs. For example, weekly wound management meetings meant improvements could be monitored and any deterioration could be addressed quickly. This meant people could receive timely medical interventions.

People told us they knew they had a care plan in place, and they were happy with the way staff provided care and support.

Staff were able to explain the principles of the Mental Capacity Act ( MCA) and how to apply them.

The provider had an effective system in place to support people if they lacked the capacity to make decisions. Mental capacity assessments were in place if needed. Assessments followed the principles of the MCA. People consented to the care they received. We observed staff being respectful and asking people before they attempted to carry out any tasks. Where people had a diagnosis of dementia or they lived with a medical condition which caused them to be disoriented to time and place at times, staff assessed their mental capacity for the areas where they needed support to make decisions. We observed staff offering choices and enabling people to take decisions where people lacked the mental capacity to understand some aspects of their care needs.