Short Term Intervention Team (STIT)

Updated 8 January 2025

Date of Assessment: 4 February to 14 February 2025. Home Support Service, known as Short Term Intervention Team (STIT), is a domiciliary care agency registered to provide personal care to people in their own homes. Home Support Service primarily provide a reablement service. The reablement service provides people with support for up to six weeks to help them live independently following discharge from hospital. In some instances, people receive 'extended reablement' longer than six weeks until a permanent care provider can be found. There were systems in place to reduce the risk of abuse and to assess and monitor potential risks to individual people. Concerns, complaints, incidents and accidents were being effectively monitored and analysed to reduce risks to people. Recruitment processes helped the employer make safer recruitment decisions when employing staff. Care workers had undertaken a structured induction and ongoing training and support; to help develop their knowledge and skills so they could effectively meet people's needs. Medications were administered or prompted by staff who had been trained to carry out this role and whose competency was periodically checked. Staff understood the importance of gaining people's consent and acting in their best interest. People had been involved in care assessments and developing their support plans. Plans provided clear guidance to staff and carers, which assisted them to support people in the way they preferred. People were enabled to raise complaints and concerns. The people we spoke with told us they would feel comfortable raising concerns, if they had any. When concerns had been raised the correct procedure had been used to record, investigate and resolve issues. There were systems in place to continuously assess and monitor the quality of the service. This included obtaining people's views and checking staff were following the correct procedures.

Updated 8 January 2025

People felt safe and comfortable when staff visited them in their home. People were kept safe as potential risks had been assessed and managed. There were enough staff to complete the planned visits. People were treated with kindness and compassion by staff. People said, “The staff are kind, polite, well-mannered with friendly happy and smiley faces,” “The staff are good at what they do and never in a hurry.”Another person said, “The staff are absolutely fantastic.” People's needs were met by staff who had received regular training and support. One person commented, “Yes, the staff are skilled. I let them know where things are, and it’s been plain sailing. Relationships and interaction has been good.” People were treated with respect and staff understood how to protect people's rights. People were involved in making decisions about the goals they wanted to achieve. People felt staff had helped them to progress and become more independent. Reablement goal plans contained up-to-date information about each person's needs. People were asked for views about the service.