Richmond Court Nursing Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People were treated with kindness, empathy and compassion and staff respected their privacy and dignity. People told us they were treated well by the staff team. One person told us, “The staff are very good, and always respect my privacy.” Another person told us, “I can tell staff if I am worried about anything. That’s what they are here for. They look after me well and meet my needs.” Leaders told us they were confident people were treated well and staff were kind. They told us they observed staff with people and also received regular positive feedback from people and their relatives. We saw people were comfortable with staff, they were engaging staff in conversations and smiling and happy. One person went up to a staff member and greeted them warmly with a hug.

People were treated as individuals and their needs and preferences were considered by staff. One person told us, “The staff know me well and are always available to help me, I prefer to stay in bed and enjoy my own company.” We saw staff used the information about people when supporting them. For example, when offering people personal care, they understood how and when people would be accepting of the care and adapted how they supported people. Leaders told us they worked with people to develop individual plans which were tailored to meet people’s needs and preferences. Staff knew people well and could describe how they supported people.

People received support which maximised their independence, choice and control over their care. One person told us, “I choose to stay in room, staff bring me food, always ask me if I want to get up but I prefer to stay in my room.” Another person told us, “I make my own choices, I can pick and choose what I want and what I like to do.” We saw people were offered choices throughout the day and equipment was in place to support people with independence such as adapted cutlery at mealtimes. Care plans identified where people needed support and how staff could support them with maintaining their independence for example, with personal care needs.

People’s needs, views and wishes were listened and responded to by staff who sought to act quickly to any concerns people had. People told us staff responded to their needs. One person told us, “Staff can sometimes be busy, but they do listen and give me support as quickly as possible.” We saw staff were present in communal areas and responded quickly when people needed their support. Leaders told us people had access to a call bell system which they monitored to ensure people had a prompt response when they used it. Staff told us they were able to respond to people’s needs promptly.

The provider supported the wellbeing of their staff. Leaders told us they had opportunities in place to offer staff support with their wellbeing through regular staff meetings and supervisions. Staff confirmed they used these opportunities to discuss any concerns they may have.