Parley Place Care Home

On this page

• Overview
• Learning culture
• Safe systems, pathways and transitions
• Safeguarding
• Involving people to manage risks
• Safe environments
• Safe and effective staffing
• Infection prevention and control
• Medicines optimisation

Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first inspection for this newly registered service. This key question has been rated Good. This meant people were safe and protected from avoidable harm.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service had a proactive and positive culture of safety, based on openness and honesty. They listened to concerns about safety and investigated and reported safety events. Lessons were learnt to continually identify and embed good practice. The provider had a ‘no blame’ process in place to learn when something went wrong. Staff told us they had been involved in reflective practices to identify what happened and what could have been done differently. Learning was shared with other staff members to reduce the likelihood of the same incident going wrong again.

The service worked with people and healthcare partners to establish and maintain safe systems of care, in which safety was managed or monitored. They made sure there was continuity of care, including when people moved between different services. Staff were able to quickly access and share important information healthcare professionals needed to know in order to maintain safe systems of care. This important information was updated on a monthly basis or when changes to the person’s needs occurred. Healthcare partners told us, “Staff are good at communicating with us they are always available to discuss the residents needs and follow up any recommendations.”

The service worked with people and healthcare partners to understand what being safe meant to them and the best way to achieve that. They concentrated on improving people’s lives while protecting their right to live in safety, free from bullying, harassment, abuse, discrimination, avoidable harm and neglect. The service shared concerns quickly and appropriately. Staff knew how to protect people from abuse and who they would report any concerns to both internally and externally. They said, “Safeguarding means making sure that people are safe and protected, and things are reported. This may mean talking to senior staff, management or speak up staff about my concerns or if needed, flag up to the whistleblowing number. The training I received made me more aware of this.” People told us, “I am very happy here, I wouldn’t want to be anywhere else.”

The service worked with people to understand and manage risks by thinking holistically. They provided care to meet people’s needs that was safe, supportive and enabled people to do the things that mattered to them. Staff supported people to manage risks whilst maintaining their independence by promoting positive risk taking. For example, staff had assessed people for risks to their oral health, risk of falls and risk to their skin. When risk had been identified staff followed actions to keep people safe such as provide specialist equipment to protect people from damaged skin.

The service detected and controlled potential risks in the care environment. They made sure equipment, facilities and technology supported the delivery of safe care. The building and equipment used to meet people’s needs were regularly serviced and well maintained by staff who cared about the people living in the home. One staff member said, “I like to go in and speak to residents and see if they need me to do anything. I put up their pictures and other items they’ve brought in from home so it’s homely for them. I have just got back from taking [person living in the home] back to their house to double check they have brought everything they wanted with them. It makes me happy to know they feel happy and at home” One person told us, “I would say health and safety is the backbone of it.”

The service made sure there were enough qualified, skilled and experienced staff, who received effective support, supervision and development. They worked together well to provide safe care that met people’s individual needs. Managers followed safe recruitment practices and made sure staff training was up to date. Staff told us their performance was regularly reviewed and they felt supported and empowered to fulfil their roles. One staff member said, “I feel so supported in my role. There are so many opportunities to develop. I’ve been able to complete so many training courses to help me progress in my career.” People told us, “I pull the call bell and staff came straightaway. They do a multitude of jobs and do them well.”

The service assessed and managed the risk of infection. They detected and controlled the risk of it spreading and shared concerns with appropriate agencies promptly. The home was clean and free from the spread of infection throughout. Robust cleaning schedules were in place and regularly reviewed by staff and the management team. People said, “It’s a neat and tidy place, it always looks lovely and clean.”

The service made sure that medicines and treatments were safe and met people’s needs, capacities and preferences. They involved people in planning, including when changes happened. Staff supported and involved people to manage their medicines and followed best practice for administering medicines. Staff documented medicines clearly in care plans and made them available when people moved between healthcare settings. People told us, “I like to keep active and organised. I do my own medicines, and the staff come every week to count my tablets, monitor and check it’s okay.”