Updated 15 May 2024
Date of assessment 12 June to 21 August 2024. Clarendon Home Care is a domiciliary care agency providing personal care. The service provides support to people living in their own homes in the community. At the time of our inspection the service was providing personal care to 52 people. We undertook this assessment to follow up on concerns identified in the previous inspection. Safety concerns were reported, investigated and lessons were learned. The provider ensured safe continuity of care between services. The provider acted appropriately to minimise the risk of abuse. The provider involved people in the management of risks to their health and safety. The provider ensured there were enough suitably qualified staff to support people in a timely manner. Staff received adequate training, induction and ongoing supervision of their performance. The risk of infection was minimised and people’s medicines were appropriately managed. The provider promoted people’s independence and ensured their care choices were met. People’s care plans were written with people and their families and staff prioritised people’s choices for their care. The provider minimised the risk of inequality of people’s experiences in their care. The provider had a clear vision and values for the service and staff demonstrated a clear understanding of the structure and purpose of their roles. The service had capable and compassionate leaders. There were clear systems in place for monitoring the culture and morale of the service and staff and people using the service felt able to speak up when needed. The provider had effective governance systems in place to manage risks to people’s care. The provider worked collaboratively with external agencies and systems were in place for learning from incidents and improving the service. The provider valued diversity in its workforce.