- Homecare service
Diverse Care Services
Report from 16 December 2024 assessment
Contents
Ratings
Our view of the service
Date of Assessment: 17 December 2024 to 13 January 2025. The service is a domiciliary care agency and provides personal care to people living in their own homes. Not everyone was receiving personal care. CQC only inspects where people are receiving the regulated activity personal care. This is help with tasks related to personal hygiene and eating. Where they do, we consider any wider social care provided. At the time of this inspection 49 people were receiving support with personal care. The assessment was prompted following a review of information we held about the service. We found 1 breach of regulation in relation to safe care and treatment. Plans were in place to support people to manage risks but they needed some development, so risks were managed effectively, and staff had the guidance needed to support people safely. However, managers investigated incidents. There were enough staff with the right skills, qualifications and experience. Managers made sure staff received training and regular appraisals to maintain high-quality care. Processes were in place for people who required support with their medicines. The provider had governance systems in place to monitor and improve the quality of the service, but these were not always effective. We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. We have asked the provider for an action plan in response to the concerns found at this assessment.
People's experience of this service
People and relatives were positive about the quality of the care. They felt safe and were involved in planning their care. People said they received care from staff who treated them as individuals and they had regular care staff, who were usually on time. People were matched with staff who were able to speak with them in their first language and understood their cultural and religious needs. People and relatives felt able to complain, and were confident action would be taken, and improvements would be made. The provider supported people with sensory impairments or language barriers, and information could be provided in different languages including, larger fonts and braille and this helped to involve people in the care planning process.