Apollo Care Blackpool

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first inspection for this service. We have rated this key question good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. There were reviews which took place with people every few weeks or when needed. One person told us, “Yes the managers often contact me to see how I am doing and if the care package is meeting my needs.”

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. Each person had a detailed routine recorded in their care plan, which described what type of support they liked. For example, we saw how 1 person was supported by staff to go for coffee, and how they enjoyed spending time in their local community. We saw how another person wanted staff to help them with certain household tasks, however had chosen to remain independent in other areas.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. Some people were supported to attend medical appointments by Apollo Care Blackpool. We saw how ‘need to know’ information was recorded and shared upon request.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support. People had bespoke packages of care which had been tailored around what they could achieve on their own, and what they required support with from Apollo Care Blackpool. For example, we saw how 1 person did not want to be admitted into a care home. The provider had identified areas of support which could be provided by the organisation in creative way, and with the persons consent and support, they were able to remain at home.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. Feedback from both staff and external stakeholders highlighted how the provider was working creatively to ensure people were given bespoke support. For example, we saw how the provider had stepped in and supported someone when there was no other agency available. This person had remained in the community with the support from Apollo Care Blackpool in place. Staff had even undergone specific training to help support this person more consistently.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. For example, all care plans we viewed clearly discussed consent and decision making. People has been consulted with for things such as social media posts and if staff can provide personal care. The provider had used guidance outlined in the Mental Capacity Act to help them assess people’s capacity for making certain decisions and choices.