Kirkella Mansions Residential Home

Updated 2 October 2024

Date of assessment: 10 October to 17 October 2024. Reason for assessment: Scheduled inspection Kirkella Mansions Residential Home is a residential care home. At the time of the inspection, 21 people were living at the service. Since the last inspection, improvements had been made to risk assessments relating to people’s health and safety, medicines management, governance systems and record keeping. People were safe. A strong learning culture underpinned the service. Meetings with staff encouraged open communication and sharing of lessons learnt. Feedback from professionals was positive. Care plans had detailed risk assessments. Medicines were administered as prescribed. People received highly personalised care which was most appropriate for them. People’s wishes were met. People’s individual needs were assessed, monitored and reviewed. Staff described a strong team ethos. People were supported to access and attend health appointments. People received regular appointments from visiting professionals. People had consented to their care and support. People told us they were treated with kindness. The culture of support offered to staff encourage high-quality care delivery for people. Staff recognised and acknowledged this connection. There was a strong sense of shared direction and community across the whole service, with people, relatives and staff all having equal contributions. Staff were led by an ethos to prioritise and deliver safe, high-quality care. Regular audits took place to support the governance and management of the service.

Updated 2 October 2024

People and their relatives were all extremely happy with the care they received. All the people and relatives we spoke with were overwhelmingly positive about the service, the staff and the registered manager. People told us they felt safe and cared for. When asked about living at Kirkella Mansions people’s comments included, “Everyone is happy and friendly. My family is very pleased I’m here because they’re not worried, it is lovely”, “We sing every day”, “I’m so lucky to live here, all the [staff] are lovely, I’m so lucky” and “I wouldn’t want to live anywhere else.” Other people commented about the activities they enjoyed, “They (staff) do lots of things with us, we don’t know what boredom is” and “We have great comradeship here. When I was at home all I did was stare at the four walls, and now I have all these friends and things to do.” One relative told us about the improvements in their loved one, “From coming through the door everything and anything I ask staff they are just there. She is always well cared for, she has flourished.” Other relatives praised the staff, “Best bit is the staff, they are always smiling no matter what”, “I think they’re marvellous. Staff tell us everything”, and “Staff listen to me. They have offered [person’s husband] meals here if he wants”. Observations and documentation supported these comments. There was a family atmosphere throughout the home. Without exception people told us they were happy and there was a strong sense of community and camaraderie.