Trust Homecare Solution South Suffolk Limited

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.   This is the first inspection for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.  

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. One person had a health condition that they did not always recognise was deteriorating. Care staff had the information required to alert the person if they needed additional nutritional intake to manage the condition and who to contact if that situation arose.

The service planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. The registered manager had identified additional training opportunities for staff, such as how to support people with Parkinson’s disease. The registered managers also had signed up to various best practice newsletters and shared changes in legislation and best practice with staff.

The service worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. Peoples care plans clearly documented their needs and preferences, including some detail of who they were and how they wished to be supported. Care plans were not physically present in people’s homes and kept electronically.

The service supported people to manage their health and wellbeing to maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support. Staff worked with people to support them to meet various external health appointments and maintain important social relationships, by changing or adding to existing planned visits. One person told us, “I sometimes need an additional call out to help with person care needs, they always come and help.”

The service routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. The registered manager updated care plans in real time on their electronic system depending on people’s needs changing. Communication records demonstrated that staff involved in people’s care provision were informed of changes regularly, including any new information from relatives. One relative told us that they had raised concerns about care provision; “They took it seriously and took immediate action and learnt lessons."

The service told people about their rights around consent and respected these when delivering person-centred care and treatment. Staff had clear guidance in care plans about gaining people’s consent to care activities, including the importance of asking for permission, seeking people’s preferences, and ensuring that people's rights were respected. This included an example of a person’s ability to decline hospital treatment.