Elsie's Help at Home Limited

Updated 17 September 2024

This assessment took place between 12 and 25 November 2024. This was the first assessment of the service since it was registered on 7 February 2023. We carried out this assessment to make sure the provider was meeting required standards. The registered manager was also the nominated individual and main director for the company. Elsie's Help at Home Limited is a domiciliary care service that provides personal care to older people, including people who may live with dementia living in their own homes. At the time of our assessment there were 54 people using the service and 39 were receiving the regulated activity personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. People received safe care and support. Medicines were managed safely. Staff were well trained and supported. The registered manager had good oversight of the service and had started to strengthen governance arrangements.

Updated 17 September 2024

People and relatives were happy with the support they received from the service. People told us they were involved in their care and support and felt safe with staff supporting them. The service carried out a full assessment of people’s needs prior to them receiving care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People told us staff were kind and caring and treated them with respect. They told us they received the service they requested. A relative said, “The service is what we hoped for, expected and got.” Another relative said, “It is managed well. You get what you want when you want it.”