Ness Aesthetics Clinic

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

The clinician who owned the service treated people with kindness, dignity, and respect. They ensured people received a warm welcome when they arrived at the clinic. Appointments were not rushed so people had time to discuss their options and make informed choices and decisions.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People felt valued and respected as individuals. They received both physical and emotional support from the clinician who owned the service which meant they had confidence in the treatment they were receiving.

The clinician who owned the service said it was important to them for people to feel comfortable coming to the clinic both for cosmetic and medical procedures. They gave examples of how they gave longer appointments to allow people time to relax and ask questions, both before and during treatment. The clinician said they reassured the person having treatment and explained what was happening throughout the procedure.

There were no patients in the clinic during the site visit, but the clinician shared their passion and commitment to providing person centre care with us and gave examples of how this was put into practice.

People had no concerns about how they were treated as individuals. They said the treatment was personalised for them by the clinician and accommodated their needs and wishes.

The clinician who owned the service had the skills and knowledge to understand how to ensure treatment was personalised. Appointments were not rushed, and people had the time they needed to discuss their options. People’s personal, cultural, social, and religious needs were understood and met.

The clinician who owned the service had systems and processes in place to provide tailored care and support for patients. They held regular case meetings to discuss patients on an individual case basis with a clinician from another practice. This helped to ensure that people’s needs and preferences were met.

People were supported to have choice and control over their own care and to make decisions about their care, treatment, and wellbeing. People were provided with ways to give feedback including cards in the waiting room and using online platforms.

People accessing the service for treatment had chosen to do so. The clinician who owned the service explained people had the option to change their minds and make decisions about whether to proceed with the treatment offered.

The clinician who owned the service was clear that as this was a service people paid for, they had control over the decisions made. They always ensured people were aware of potential risks and refused treatment if certain medical criteria were not met. For example, people wanting to receive weight loss treatment had to meet the criteria set out for the medicines being used.

People said the clinician who owned the service took a detailed history before any treatment began to ensure they had considered any other options available.

The clinician was alert to people’s needs and took time to observe, communicate and engage people in discussions about their immediate needs. They found out how to respond in the most appropriate way to respect people's wishes.

The clinician who owned the service worked alone but had built a support network with other practitioners and through national organisations and attending training and conference events.

As a lone clinician who did not employ staff the clinician did not have a wellbeing policy in place however they talked through the processes they would follow if they did employ someone in the future.