Adswood Lodge

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 80 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. People told us staff treated them well. One person said, “The staff make it as nice as possible for me. They are very kind and considerate.” Families and professionals fed back that staff were welcoming and treated people in a caring and dignified way. We observed that people were well treated and staff were generally responsive to people’s request for support. We observed positive teamwork and staff were supportive of one another. Staff told us they felt well supported by all members of the management team

The provider treated people as individuals and made sure people’s care, support and treatment met their needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. Staff demonstrated a very good understanding of people’s individual needs. Aspects of care such as activities and meal options were designed around people’s preferences. One person told us, “They [staff] take me church on a Sunday and stay with me …occasionally I get a trip to Manchester to the Irish Centre. It is very kind.” We observed one person mention that they would like to meet a tiger, to which staff responded that they would look at arranging a visit to a zoo for them.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. Staff understood people’s preferences and people told us their choices were promoted and respected. One person told us, “I feel fully involved and included in my care.” A relative told us, “They [staff] promote independence and encourage [family member] to do things for themselves.” Staff were able to tell us of examples of how people were supported to go home to visit families and how people had been supported into more independent living arrangements with support and rehabilitation.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. People told us staff, overall, responded quickly to their needs. One person commented, “I fell out of bed once…since then, I wear a buzzer at night. The staff do attend fairly quickly when I call the buzzer.” Another person commented, “I have a good rapport with the staff. I know there is always someone around to ask if you need anything.” Overall, our observations of staff interaction were positive and staff understood people’s needs and ways in which support was being requested. However, one person commented, “Some staff are better than others.” and we did observe some occasions where staff were less engaged with people.

The provider always cared about and promoted the wellbeing of their staff, and was exceptional at supporting and enabling staff to always deliver person-centred care. Staff told us they felt very well supported by the management team and the provider. There were a number of initiatives to focus on staff wellbeing including access to wellbeing support, flexible working arrangements, and reward schemes and health care assistant of the month awards. The management team ran wellbeing drops in and held events to thank staff for their work through a ‘Thankyou Thursday’. The activity team had run themed sessions to celebrate the care team’s diversity and this had been a positive experience for staff and the people living at the home. The registered manager had an open door policy and positive approach to developing the staff team through enhanced training. Staff gave examples of how ideas had been developed by the provider such developing links to the community through hosting community dementia cafe events. Feedback from staff surveys was overall very positive with nearly all staff feeling supported and valued by the service.