Roysia Surgery

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Outstanding

Our view of the service

Roysia Surgery, part of the Malling Health Group is registered with CQC to deliver the Regulated Activities of, diagnostic and screening procedures, maternity and midwifery services, treatment of disease, disorder, or injury, and surgical procedures. The practice was situated within the Cambridgeshire and Peterborough Integrated Care System (ICS) and delivered alternative provider medical services contract (APMS) to around 6091 patients in the Royston and surrounding areas. This was part of a contract held with NHS England. The practice was part of a wider Meridian Primary Care Network (PCN) of 6 practices. At the time of our assessment, the practice was made up of 3 salaried GP's, 1 advanced nurse practitioner, 2 practice nurses, 1 phlebotomist, 1 secretary and a reception manager. The GPs were supported at the practice by a team of reception/administration staff. There was a practice manager. The practice was open between 8 am to 6.30 pm Monday to Friday. The practice offered a range of appointment types including book-on-the-day, telephone consultations and advance appointments.

People's experience of this service

In the 2024 National GP Patient Survey, the four key indicators we use to measure access were in line with or above the local and national averages. The practice was above average for telephone access. The remaining three indicators related to; overall experience of making an appointment; satisfaction with GP practice appointment time; and satisfaction with the appointments they were offered. All three were considered comparable to the local and and national averages. The practice had reviewed and were actively responding to the survey results to continuously improve patient experience.