Sarnes Court

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were supported to live as independently as possible. Staff respected people having control of their lives and the choices they wanted to make. The registered manager set out a clear vision for the service to promote people’s independence and safety. The provider’s policies and systems supported this approach.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We saw people made decisions about their daily living, such as if they wanted staff to accompany them somewhere or not and how they spent their time at home. A person described how they make healthier lifestyle choices than in the past and now they “feel great!” Another person said staff were “kind and thoughtful.”

People’s care and support promoted their equality, choices and their independence. Staff supported people to have choice and control over their own care and to make decisions about their care, treatment and wellbeing. A person told us, “I’m the boss.” Another person said staff treated them with “respect and privacy” and “staff only go in [to the person’s flat] if I say so.” People were able to maintain relationships that were important to them. People accessed the local community when they wanted to and were supported with activities when this was part of their agreed care arrangements. Staff supported people to access health care services when they needed to. People led on choosing and arranging group activities at the service as they wanted. For example, festive parties, barbeques and trips to the coast.

Staff respected people’s autonomy to make decisions about how they lived. A member explained how they supported people to make informed choices while noting, “Everyone is entitled to make a bad decision.” When staff described providing care to a person they were aware of and respected things the person could do for her or himself which helped to maintain their independence. The registered manager was clear the aim of the service was to empower people to be independent.

Support staff met with people regularly to discuss and review their care and support with them. People could take part in regular ‘residents meetings’. These were led by people using the service while staff and the registered manager facilitated and took minutes. People discussed and decided what group activities they wanted to hold at the service, what catering they wanted for these, how much they wanted people and visitors to pay. Records of these meetings showed they were led by people’s opinions and they were in control of the decisions made. The registered manager also used some meetings to discuss other aspects of the service. For example, staff professional boundaries, health and safety practice, safeguarding and to ask people for feedback about awareness workshops that had been held.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.